Terms & Conditions

By accessing or using the Katharine Pharma website, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use the website or its services.

We make reasonable efforts to provide accurate information about our products, including product names, descriptions, images, prices and availability.

Product images may vary slightly from the actual product due to photography, packaging changes or screen settings.

Product information should be reviewed carefully before placing an order.

When you place an order through our website, you are making a request to purchase the selected products.

We reserve the right to accept, cancel or decline an order in situations such as product unavailability, pricing errors, payment issues or other legitimate operational reasons.

Product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges or other charges, where applicable, may be displayed during checkout.

Customers are responsible for providing accurate payment and billing information.

Orders are shipped to the delivery address provided by the customer during checkout.

Delivery timelines are estimates and may vary depending on the destination, product availability, courier service, weather, holidays and other circumstances.

Please refer to our Shipping Policy for additional information.

Returns, replacements and refunds are subject to the applicable return policy and product-specific conditions.

Customers should check the applicable return and refund terms before placing an order.

Where applicable, products must be returned in the required condition and within the applicable return period.

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to provide accurate and updated information while creating or maintaining your account.

Please notify us if you believe your account has been accessed without authorization.

You agree to use this website only for lawful purposes and in a manner that does not harm the website, its users or our business.

You must not attempt to gain unauthorized access to our website, servers, systems or customer information.

Products should be used according to the instructions, recommendations and information provided with the respective product.

Customers should carefully read product labels and instructions before use.

Where professional veterinary advice is required, customers should consult a qualified veterinary professional.

Website content including text, graphics, logos, images, photographs, designs and other materials may be protected by applicable intellectual property laws.

Such content may not be copied, reproduced, modified or distributed without appropriate permission.

We make reasonable efforts to keep website information accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free or completely free from technical issues.

To the extent permitted by applicable law, Katharine Pharma shall not be responsible for losses resulting from circumstances beyond our reasonable control.

Your use of our website may involve the collection and processing of information as described in our applicable Privacy Policy.

Please review our Privacy Policy to understand how information may be handled.

We may update or modify these Terms & Conditions from time to time to reflect changes in our services, website or applicable requirements.

Updated terms will become effective when published on this page.

If you have questions about these Terms & Conditions, orders, products or our services, please contact our support team.