Return & Refund Policy

Return or replacement requests may be considered for products that are damaged, defective or incorrectly delivered, subject to verification and applicable product conditions.

Products must generally be returned in the condition required by our support team for inspection and processing.

If your package or product arrives damaged, please contact us as soon as possible after delivery.

Please keep the original packaging and product available until the issue has been reviewed.

Photographs or videos of the package and product may be requested to help us evaluate the claim.

If you receive a product different from the one ordered, please contact our customer support team with your order details.

After verification, we may arrange an appropriate replacement or other applicable resolution.

Products may not be eligible for return where the issue is caused by misuse, improper storage, damage after delivery or use contrary to the product instructions.

Products that have been altered, opened or used may be subject to additional return restrictions depending on the product and applicable requirements.

Customers should contact our support team promptly after receiving a damaged, defective or incorrect product.

Any specific return period applicable to a product or order will be communicated through the applicable product or order terms.

To request a return or replacement, please contact our support team and provide your order number and details of the issue.

We may request photographs, videos or other information before approving a return or replacement.

Do not send a product back unless our support team has provided the required return instructions.

If a refund is approved, the applicable refund amount will be processed through the appropriate payment method or process.

The time taken for the amount to reflect in your account may depend on the payment provider, bank or other financial institution.

If an order is successfully cancelled before dispatch and a refund is applicable, the eligible amount may be processed according to the applicable order and payment conditions.

Orders that have already been dispatched may be subject to different cancellation or return conditions.

Shipping charges, where applicable, may not always be refundable.

The treatment of shipping charges will depend on the reason for the return or refund and the applicable order conditions.

Where a replacement is approved, the replacement product will be subject to product availability.

If the same product is unavailable, an alternative resolution may be offered where applicable.

All return, replacement and refund requests may be reviewed before approval.

A request is not automatically considered approved merely because a return request has been submitted.

If you have questions regarding a return, replacement or refund, please contact our customer support team with your order details.